Terms and conditions

As a customer we want you to feel supported throughout the buying process. Rabbit Watches always aspire to offer you the easiest checkout process.

When buying an item from Rabbit Watches you can choose to pay through the following channels: 

  • Visa 
  • Mastercard 
  • ApplePay (is visual as an alternative in the checkout when using an apple device)
  • In some cases Rabbit Watches can provide invoices by Paypal or Wasa Kredit

 

When paying by card your transaction will be processed by Shopify payments. All of your card information will be sent encrypted by SSL/TLS. The card information will be stored according to the PCI DSS, Level 1.

If more than one customer are interested in buying a watch, the terms state that the buyer first to make payment are the one with the right to the watch. In some cases Rabbit Watches are sold through different sales channels and we always strive to give our customers a transparent buying process to the extent of our ability. Watches that are bought directly without any prior notice are included in this condition. Payment for a watch is what defines a SOLD watch.

No VAT is included in the prices and all international purchases are under Swedish margin taxation. Which means that no VAT can be deducted for export customers outside of EU. 

 

Ways of contact: contact@rabbitwatches.store

email: contact@rabbitwatches.store

DM on Instagram @rabbit_Watches

Whatsapp business 0046760258995

Address the topic of your contact in the Subject.

Shipping policy: 

After successfully completed checkout and buying your item Rabbit Watches will ship your item traceable to your destination. Our standard shipment supplier for domestic transport in Sweden is PostNord or DHL Freight and for international transport we use DHL Express. E-mail us at contact@rabbitwatches.store for further questions. 

Shipment is made two times per week, we always strive to make shipment as fast as possible, shipping from our location 2-5 days from received payment. Rabbit Watches are not responsible for shipping companies transportation time or delays due to force majeure (weather conditions, nature disasters, strikes, terror attacks and other circumstances of suppliers that leads to delays in delivery). Customs in the receiving country is always paid by the buyer. 


Refund policy; 

When buying a watch from Rabbit Watches you have a responsibility to thoroughly read the item description including the photos.

- For watches Sold "as serviced" Rabbit Watches always state in the specific information on every watch the last date of the warranty. This warranty covers if the watch is not working properly in function, timekeeping or otherwise. If you have to use the service warranty due to malfunction of the watch Rabbit Watches take the watch to our watchmaker for an ocular inspection of the problem. Thereafter Rabbit Watches and the owner will agree on the way to move forward. Rabbit Watches do not take responsibility for watch misuse by the owner. Rabbit Watches reserve the rights to reject a return and refund claim done on incorrect grounds. In case a watch is not sold within the last day of the warranty the watch will still fall under the 21-day warranty described below.

- For watches Sold "as it is" Rabbit Watches give a 21-day warranty if the watch is not working properly in function. If you have to use the 21-day warranty due to malfunction of the watch Rabbit Watches take the watch to the watchmaker for an ocular inspection or in some cases the ocular inspection can be made through video. Thereafter, depending on the nature and cause of the problems Rabbit Watches can either refund the watch in total (including shipment cost) and no more claims can be made in regards to the watch. In some cases Rabbit Watches and the new owner are free to make an individual agreement. Rabbit Watches have the right to reject a return and refund claim done on incorrect grounds. The warranty runs 21 days from the date that you received your new watch. 

Current law of Sweden states that customers have 14 days to repent the purchase of an item. The time for withdrawal starts the day after the customer have received the item and 14 days from that. Customers must contact Rabbit Watches about the  withdrawal within 14 days. Within 14 days you also have to start the shipment of the item(s) back to Rabbit Watches. YOU are responsible for the item until it reaches us and therefore we recommend that you send it ensured and traceable. The customer initiating the withdrawal pays for the shipment back to Rabbit Watches including custom fees for the package entering Sweden on the return. 

To initiate a return of an item contact us by sending an email to contact@rabbitwatches.store, mark the subject as “Rabbit Watches Return and Refund”. Describe your claim and problem with the watch as closely as you can and we will respond as fast as possible.

Within 5 days from our agreed return and refund you must have sent the watch back to us. If this is not complied with, the terms and conditions state that Rabbit Watches has no further responsibilities against the owner in terms of return and refund. 

For Rabbit Watches to consider a refund or renewed service all of the original content (items and paperwork) of the purchase must be returned in the shipment back to Rabbit Watches. Water Functions are never ensured due to the nature delicacy of vintage watches. 


Privacy policy: 

When approving your payment transaction in the checkout you accept the storing and handling of your personal information according to the Rabbit Watches Privacy Policy. We only store the personal information which are necessary for the completion of the transaction and for managing the purpose of our business. According to current GDPR law you have the right to access all of your personal information and make changes in the data in case of inaccuracies. Inaccuracies will be changed to the extent made possible by current law.

Rabbit Watches are the party responsible for the handling of your personal information. Rabbit Watches have entered an agreement with three third party payment providers:

  • Shopify Payment
  • PayPal
  • Wasa Kredit

 

Rabbit Watches extend the personal information to the third party payment provider(s) of your choosing, who are bound to us after completed checkout. Rabbit Watches use Google and One for contact by email. When using these channels of contact you agree with Rabbit Watches usage of your personal information.

Rabbit Watches only use your personal information to handle your current transaction with us. We neither sell nor expose your personal information to any third party except payment providers bound to this webshop. On the Instagram store connected to the site and account @rabbit_watches a standard usage of Facebook Pixel, a third-party cookie that collects and shares customers browsing behavior on our Instagram store.  


Legal notice: 

Rabbit Watches work as a business within Sweden and are bound by Swedish law. Any concerns and claims done to Rabbit Watches will be addressed within Swedish law.